Mr. Eli Hini; General Manager of MTN Mobile Financial services
MTN not responsible for money transfer difficulties to other network
MTN has denied assertions that the network has deliberately blocked customers from sending money to customers on other platforms especially Vodafone using the recent Mobile Inter-operability platform.
Responding to the charge against Ghana’s largest telecommunications company on citi Breakfast show, MTN’s General Manager for Financial services ; Eli Hini explained that his outfit is aware of the technical problems on the platform and has been engaging stakeholders in order to resolve the situation.
“It’s not only an MTN problem. We’ve been working with the platform provider; the Ghana Interbank Payment and Settlement Systems (GhIPPS) to resolve the issue. All the other networks are involved” he explained.
He encouraged the Citi crew to also speak to GhIPPS since he is sure they are better placed to explain what is happening.
He said the suspicion that MTN is behind the problem has no sound basis since there is no benefit to them from such an action. He explained in money transfers on the platform, it is the sending network that makes money off the transaction and not the receiving network as people believe.
He also suggested that MTN customers are complaining more because of their numbers. He believes the problem is being misconstrued because MTN has the bulk of Customers and consequently the largest number of transactions.
He hinted that this year has been set aside as “the year of the Customer” and assured that MTN takes its customers very seriously and will not attempt such a thing. He therefore assured that they will do everything possible to make things better for their customers.
