Mr Charles Osei Akoto, Acting General Manager of MTN Northern Business District speaking to the media in Adum during the interactive sessions
About one hundred and eight (108) officials of MTN-Ghana early Tuesday morning interacted with customers and patrons of its services and products in the Central Business District (CBD) of Adum, a suburb of the Kumasi Metropolis.
The move formed part of the company’s declaration of 2019 as the year for its customer and the outreach was intended to listen to concerns of patrons as well as educate them on the varied services on the MTN network.
Led by the acting General Manager- in charge of the Northern Business District (NBD), Mr Charles Osei Akoto, the officials visited shops as well as business joints of customers while sharing with them information on the network.
Concerns of customers as well as feedback on services being rendered by the company was also taken down with the most dominant of them being the recent network interruptions in Kumasi.
CUSTOMER CONCERNS:
Speaking to this reporter, Ama Brefo, a handbag dealer at the Paul Sagoe Lane recounted how the network interruptions became rampant early this month.
‘’ Some of my customers could not send mobile money to my wallet as well as get in touch with me to place orders due to the recent service interruptions’’, Madam Brefo stated.
Richard Dwamena, a mobile phone dealer at Adum-Transformer, an area within the CBD urged MTN to do everything possible to make the mobile money platform smooth so that traders who do not handle cash could find the platform convenient to doing business.
‘’The recent interruptions nearly affected my sales since many prefer using mobile money to pay for phones they purchase at my shop’’, Mr Dwamena noted.
ACTING GENERAL MANAGER:
Responding to some of the issues that came up during his interactions with customers, Mr Charles Osei Akoto, Acting General Manager, MTN-NBD admitted seeing the interruptions on the network in April but noted it was not technical or nor machine failure.
The network interruptions, he stated were as a result of cuts on their lines or cables in places where road constructions were going on.
He revealed that contractors working on the Atonsu, Asokwa and Bosomtwe communities were to be blamed for the fiber cuts since they failed to notify the company to either relocate its lines or redirect them.
Mr Akoto however assured the public of seamless service and asked the public to be on the look-out for thieves or persons who deliberately cut the company’s cables on the roads under construction.
‘’We at MTN have declared the year 2019 as a year for our cherished customers and we are committed to giving them quality service as we also listen to them to improve our services for their comfort’’, the Acting GM stressed.
Mrs Adwoa Baah Obeng, Branches Manager as well as others interacting with some MTN customers at Adum
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