Workers at Vodafone’s Call Centre at high street have resumed work after they were refused entry into the premises of the call centre Monday.
Managers of the call centre Teletech Ghana Limited locked the workers out for embarking on a strike last Friday to press home their demands for better conditions of service.
The workers who manage about 90 percent of vodafone’s customers call ins have been at logger heads with managers of the call centre Teletech for years over poor conditions of service.
The call centre was outsourced by Vodafone Ghana in 2010 to Teletech, a South African BPO company.
But a document cited by Citi Business said Teletech’s contract with Vodafone Ghana had be discontinued effective 1st November 2014.
After a management meeting the staff were called to come back to work at about 10 pm Monday.
A visit by Citi Business Desk’s Norvan Acquah Hayford to the call center this morning says calm has been restored at the Call Centre and the notice which was at the door the on Monday 25th of August 2014 had been removed.
Efforts to get the management of Teletech to comment on the matter yielded no fruit but the officials of the Communications Workers Union were in the building having meeting with the management of Teletech on how to resolve the impasse.
Speaking to Citi Business News Honry Ayivor the General Secretary of the Communications Workers Union (CWU) of the TUC said after a meeting with the management of Teletech Ghana they agreed for the offices to be opened so work resume. He explained that the issues was with the labour commission and they were awaiting their call to see how they can be resolved.
“The issue is about the Collective Bargaining Agreement (CBA) and is with the labour commission and we hope by weekend they would have called us for a meeting. We had first report the problem to the labour commission and they asked us to come and renegotiate with Teletech’s management but we could not make any head way, so we have reported back to the commission as they asked us to do. So we are waiting for the Labour commission to call us and settlement is made by weekend.”
He therefore said until then, they have asked the unionize staff to stay calm and do they work, promising that before teletech would close down its operations in the country the CWU would have gotten what is due each one of them to be paid.
ACQUAH – HAYFORD NORVAN
